What skills should I put on a call centre CV?

Communication, languages, computer and typing skills, handling objections, product knowledge, working to targets, and the systems you've used (CRM, dialler, ticketing).

What is AHT on a call centre CV?

Average handle time: how long a call takes on average, including after-call work. Show it next to quality, so it's clear you're fast and accurate.

Do I need matric for a call centre job?

Most South African call centres ask for matric (Grade 12). Some take people without it, especially for learnerships. Check each advert.

Mr Sales CV › Sales CV examples › Call centre CV

Call centre agent CV example

By the Mr Sales CV team · Updated 19 October 2026

Call centres hire a lot of people and shortlist fast. Here's how to show you can hit the numbers, whether you're in sales, service or collections.

The numbers call centres care about

Team leaders live by their dashboards. If you've worked in a contact centre, put your numbers on your CV, in their language:

Sales or conversion rate
% of target or sales per day
Quality (QA) score
Customer satisfaction (CSAT)
Average handle time (AHT)
First-call resolution
Calls per day
Collections % (PTPs kept)
Attendance and adherence

Example: outbound sales agent

Profile

Outbound sales agent with 2 years selling insurance and cellphone contracts in a high-volume contact centre. Consistently in the top 20% of the floor for sales and quality. Fluent in English, isiZulu and isiXhosa.

Sales Agent, (Contact centre), Umhlanga, February 2024 to present

Averaged 108% of daily sales target over 18 months; top agent on my team 5 times.
Converted 14% of contacted leads, against a floor average of 9%.
Kept an average QA score of 92% on compliance and call quality.
Handled 120 to 150 dials a day on a predictive dialler.

Example: customer service agent

Resolved 85% of queries on the first call, above the 78% team target.
Customer satisfaction score of 4.6 out of 5 across 2,300 surveyed calls.
Kept average handle time under the 6-minute target while meeting QA standards.
Trained 6 new agents on the system and the script during their first month.

Telesales and call-centre agents are one of the jobs Mr Sales CV is built for. Tap your numbers in and see the whole CV free.

Build my sales CV

No call centre experience yet?

Lead with what they hire for: clear speaking, languages, patience, typing speed and computer skills.
Use numbers from other jobs: customers served per shift in retail, tips or ratings as a waitron, targets in a promotions job.
List your languages properly (speak / read / write). Many South African centres pay attention to this.
Add matric and any courses, including free online ones in customer service or sales.
Be available: say if you can work shifts, weekends or public holidays.

Watch out for scams. A real call centre won't ask you to pay for training, a headset or "registration". Read the scam section in our job search toolkit.

Questions people ask

What skills should I put on a call centre CV?: Communication, languages, computer and typing skills, handling objections, product knowledge, working to targets, and the systems you've used (CRM, dialler, ticketing).
What is AHT on a call centre CV?: Average handle time: how long a call takes on average, including after-call work. Show it next to quality, so it's clear you're fast and accurate.
Do I need matric for a call centre job?: Most South African call centres ask for matric (Grade 12). Some take people without it, especially for learnerships. Check each advert.

Build your sales CV in about 15 minutes

Answer mostly by tapping on your phone, about 15 minutes. See your whole CV free, then pay R250 once for the PDF. No account, no subscription.

Build my sales CV

More sales CV examples

The examples on this page are made up to show the format. Use your own real numbers: a sales manager will ask about every figure on your CV.